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Most answers are below. If yours isn't, send us a message — we reply within one business day.
Frequently asked
Will my order arrive before Halloween?
Order by October 20 for the best chance of delivery before 31 October. Orders leave our warehouse within 1–3 business days and usually arrive in 3–10 business days depending on where you are. Carriers get very busy in late October, so the earlier the better.
Are batteries included?
Each product page lists exactly what it needs under “Power”, and says whether batteries are included. Plug-in items like the cauldron come with their adapter.
Can I use the props outside?
Look for “Where to use it” on the product page. “Outdoor-rated” items can stay out in wind and rain. “Covered outdoor” means a porch or under an eave — keep the electronics out of direct rain. “Indoor” means just that.
Are any of the candles or lanterns real flame?
No. Every light we sell is LED and flame-free, so it's safe around costumes, curtains, dry leaves and curious kids.
Are the props suitable for young children?
Decorations are decorations, not toys. Some contain small parts and batteries, so keep them out of reach of children under 3. The screaming skull is loud and genuinely startling — we'd say ages 8 and up. Check “Suitable for” on each product page.
What if something arrives broken or stops working?
Email us with your order number and a photo or short video. If it arrived damaged, we'll send a replacement straight away. Anything that lights up or moves has a 1-year guarantee.
Can I return a costume?
Yes, within 30 days, as long as it's unworn with its tags and packaging. For hygiene reasons we can't take back masks or costumes that have been worn, unless they're faulty.
Which payment methods do you take?
All major cards, Apple Pay, Google Pay and Link, processed by Stripe. We never see or store your card details.
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